Terms and Conditions mega99 —
Clear Platform Rules
and Transparent for Malaysia Players

In this document, "mega99", "we", or "Platform" refers to mega99.vu and all services provided under it. "Member", "you", or "user" refers to any individual who has registered an account and is using mega99's services.

These terms and conditions constitute a binding agreement between you and mega99. By accessing or using our platform, you acknowledge that you have read, understood, and agreed to be bound by all provisions stated herein, along with our Privacy Policy and Responsible Gaming Policy.

These terms and conditions may be updated from time to time. mega99 will notify members of significant changes via a notice on the platform. Continued use of the platform following any such changes will be considered acceptance of the updated terms.

To register and use the mega99 service, you must meet the following eligibility requirements:

• Aged 18 years and above on the registration date.
• Not residing in a country where online gambling is prohibited under local law.
• Not currently enrolled in a voluntary or mandatory self-exclusion program from any gambling platform.
• Registering as a private individual, not as a company representative or third party.
• Having full legal capacity to enter into a binding agreement.

Mega99 reserves the right to request proof of age and identity at any time. If a member is found not to meet these eligibility requirements, the account will be suspended and all balances may be frozen pending investigation.

Each individual is only permitted to hold one active account at mega99. Multiple account registrations by the same individual are prohibited and may result in the closure of all associated accounts and forfeiture of balances.

During registration, you are required to provide accurate, current, and complete information including your full name, date of birth, email address, and a valid phone number. False or misleading information is a violation of these terms.

You are fully responsible for:

• Keeping your password and account login credentials confidential.
• Ensuring no other party uses your account without your permission.
• Notify mega99 immediately if you suspect your account has been accessed without authorisation.
• Update your personal information whenever any changes occur.

Identity verification (KYC) is required before your first withdrawal is processed. Documents that may be requested include your national ID, bank statement, or a recent utility bill. This process is in place to protect your account security and meet compliance requirements.

Mega99 supports a variety of popular deposit methods among Malaysian users, including DuitNow, FPX, Touch 'n Go eWallet, and GrabPay. All deposits are processed through secure, encrypted payment channels.

Applicable deposit conditions:

• The payment account used for deposits must be in your own name. Deposits from third-party accounts are not accepted.
• The minimum deposit is as stated on the platform's deposit page. This amount may vary depending on the payment method selected.
• Mega99 does not charge any processing fees for deposits; however, payment service providers may apply their own charges.
• All deposits must be made in Malaysian Ringgit (MYR). Transactions in foreign currencies will be converted at the prevailing exchange rate.

Mega99 reserves the right to request verification of the source of funds for deposits exceeding certain limits, as part of our compliance procedures. This is a standard measure to ensure the safety and integrity of the platform.

Mega99 is committed to processing all valid withdrawals within 10 to 30 minutes after the request is submitted and all requirements are met. This is one of our key operational priorities.

Conditions that must be met before a withdrawal can be processed:

• Identity verification (KYC) must have been completed and approved.
• If a deposit was made using a bonus, the associated bonus wagering requirements must have been fully met.
• Withdrawals must be made to the same bank account or e-wallet used for the original deposit.
• The minimum withdrawal amount is as stated on the platform's withdrawal page.
• There is no suspicious activity or ongoing investigation relating to the account in question.

Mega99 reserves the right to request additional documentation for large withdrawal amounts to ensure security and compliance. In exceptional cases, processing times may be longer, but our team will proactively keep you informed.

Mega99 offers a wide range of bonuses and promotions for both new and existing members. Each bonus comes with its own terms and conditions, clearly stated in the respective promotion details.

General principles of mega99 bonuses:

• Wagering requirements (rollover): Each bonus has wagering requirements that must be met before the bonus funds and any associated wins can be withdrawn. The amounts and conditions are clearly stated in each promotion.
• Validity period: Bonuses have a set validity period. Unused bonuses will expire automatically once that period ends.
• One bonus at a time: Members may only use one active bonus at a time unless otherwise stated in the promotional terms.
• Abuse prohibition: Any attempt to abuse the bonus system, including bonus arbitrage or the use of multiple accounts, will result in bonus cancellation and action taken against the account.

Mega99 reserves the right to modify, suspend, or terminate any promotion at any time. Such changes will be communicated via the platform or by email to the relevant members.

All games available on the mega99 platform — including sports betting, Live Casino, Fish Shooting Games, and Slots — operate according to their respective game rules, which can be found on the relevant pages within the platform.

General principles applicable to all games:

• Game results are final and cannot be disputed unless a verifiable technical error is present.
• In the event of a technical disruption during gameplay, mega99 will endeavour to restore the game to its last valid state. If this is not possible, the affected wagers will be voided and funds returned.
• Mega99 reserves the right to cancel or suspend any game suspected of involving fraud, collusion, or manipulation.
• All random number generators (RNG) used in our games have been certified by independent testing bodies to ensure fairness.

For sports betting, the odds displayed at the time a bet is placed are the odds that apply to that bet, unless there is an obvious material error. mega99 reserves the right to void bets accepted at incorrect odds due to a technical error.

The following activities are strictly prohibited on the mega99 platform and may result in account closure, balance forfeiture, and legal action:

• Money laundering: Using the mega99 platform as a means to launder or conceal money from illegal activities.
• Fraud and forgery: Providing false information, falsifying identity documents, or using a credit/debit card that does not belong to you.
• Use of automated software: Using bots, automated scripts, or any third-party software to access or play on the platform without written permission from mega99.
• Collusion: Colluding with other players to cheat the game system, including in poker or multiplayer games.
• Hackers and cyberattacks: Any attempt to hack, breach, or disrupt the operations of the mega99 system.
• Multiple accounts: Registering or operating more than one account on the mega99 platform.

Mega99 reserves the right to suspend or close any account at any time if there is reasonable cause, including but not limited to violations of these terms and conditions.

You may close your account at any time by contacting the mega99 customer support team. Prior to closure, all active wagers will be settled according to standard rules and any valid balance will be returned to you once all conditions have been met.

In the event of account closure by mega99 due to a terms violation:

• Any bonus that has not met its requirements will be forfeited.
• Balances obtained through fraudulent activity or manipulation will be forfeited.
• The original valid deposit balance may be returned upon completion of the investigation, subject to its findings.

For responsible gaming, members may apply for voluntary self-exclusion directly through the account settings section. The application will be processed within 24 hours and the account will be restricted from all betting activity for the specified duration.

The mega99 platform is provided "as is" and we make every effort to ensure uninterrupted service. However, mega99 shall not be liable for:

• Losses resulting from technical disruptions, system maintenance, or factors beyond our control such as internet or power outages.
• Indirect, consequential, or special losses arising from the use of the platform.
• Loss or damage arising from unauthorised access to your account due to negligence in safeguarding your login credentials.
• The accuracy of information provided by third-party game providers.

Mega99's maximum liability to any member under any circumstances shall not exceed the total net deposits made by that member in the 30 days prior to the claim being made.

Mega99 reserves the right to amend, update, or modify these terms and conditions at any time. Any changes will take effect immediately upon publication on the platform unless otherwise stated.

For amendments involving significant changes to member rights or responsibilities, mega99 will provide at least 7 days' notice before the changes take effect, via your registered email or an in-platform notice.

It is your responsibility to review this terms and conditions page periodically to ensure you are always aware of the latest version. Continued use of the mega99 platform after any amendments are published constitutes your acceptance of and agreement to the updated terms.

If you have any questions, concerns, or complaints regarding these terms and conditions or the operation of the mega99 platform, our support team is available at all times to assist.

You can reach us via:

• Live Chat: Available 24/7 directly on the mega99 platform — the fastest way to get a response.
• Email: [email protected] — for detailed inquiries or those requiring supporting documentation.
• FAQ Page: Visit FAQ section for answers to the most frequently asked questions.

The mega99 support team operates in both Malay and English, and is committed to responding to every inquiry promptly. We take every complaint seriously and will conduct a fair investigation into each reported case.

For formal complaints, please submit full details including your account number, date of the incident, and a thorough description of the issue. This allows our team to resolve your case more quickly and effectively.